Introduction
Ingrid Solutions Inc. (“Ingrid”, “we”) is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ingrid platform.
Information We Collect
Account Information
- Name, email address, and contact details
- Company information and business details
- User credentials and authentication data
- Profile preferences and settings
Business Data
- Invoice and document uploads
- Customer and vendor records
- Integration data from third-party accounting systems
Usage Information
- Platform interaction logs and analytics
- Conversations and queries with Ingrid
- Feature usage patterns and preferences
- Device information and IP addresses
How We Use Your Information
We use your information to:
- Provide and maintain the Ingrid platform services
- Process invoices and business documents using Ingrid
- Integrate with your accounting systems
- Improve platform features
- Send service notifications and updates
- Provide customer support and respond to inquiries
- Ensure platform security and prevent fraud
- Comply with legal obligations
Sign-up Forms and Marketing Emails
When you register for Ingrid Alert or leave your details with us (for example at a trade show), we collect your name, email address, company name, industry, company website, company and direct phone numbers, the products you are interested in, any notes you add and, if you choose to scan one, an image of your business card.
We use this information to respond to your inquiry, set up your free version of Ingrid Alert and follow up with you about it. We send marketing emails about our products, services, updates and special offers only if you tick the consent box, and we record when you gave consent and the wording you agreed to.
We do not sell or disclose your information. You can withdraw your consent at any time by replying to any of our emails with “unsubscribe”, or by contacting us at [email protected] or 1-844-5INGRID. You can also ask us to see, correct or delete the details we hold about you.
Data Security
We use the following measures to protect your data:
- Secure connections for your data
- Each company’s data kept separate and private
- Role-based access control (RBAC) and permission management
- Comprehensive audit trails for all data access
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.
Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (right to be forgotten)
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent for data processing
- File a complaint with data protection authorities
Children’s Privacy
Ingrid is a business platform not intended for children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use of Ingrid after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- [email protected]
- General Inquiries
- [email protected]
Ingrid Solutions Inc., 4211 Yonge Street, Suite 230, Toronto, ON M2P 2A9, Canada.